This Privacy Policy sets out the commitment of Mercury FP Accounting Pty Ltd to protect the privacy and confidentiality of your personal information.
 

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.
 

1. Mercury FP Accounting Pty Ltd (referred to as We, us, or our) values your privacy and is committed to safeguarding your personal details. Our privacy policy outlines our privacy practices, detailing how we collect, use, and protect your personal information, as well as your rights to access the personal information we hold about you.
 

2. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. You can find a copy of the APPs on the Office of the Australian Information Commissioner's website (OAIC).
 

What personal information we collect
 

 3. We only gather personal information that you provide directly to us or that is automatically collected when you interact with us (such as website usage data or cookies).

 4. When we collect your information, we ensure you have given clear consent or that there is another legal reason for collecting and using it. Generally, we will inform you why we are collecting it, who we might share it with, and how we will use or disclose it.
 

 5. The personal information we collect includes:
 

• Your identification details, such as your name and contact information (email, home address, and billing address).

• Details related to your transactions with us or generated as a result of those transactions.

• Your financial details, including payment information, credit card numbers, or bank account details.

• Information we are legally required or permitted to collect and use to verify your identity or the information you've provided.

• Information about how you use our website through your devices.

• Details about your computer and internet connection, such as page views, traffic data, URLs, IP addresses, and web log information.
   

6. We may collect personal information from individuals who are not our customers or suppliers but whose information is given to us by others via our Site or during a transaction or recruitment process. If you provide someone else's information, you must have their permission and inform them about this privacy policy.
 

7. Our services are not designed for children, and we do not knowingly collect personal information from children.

Use of cookies

8. When you visit our website, we may use cookies on your browser to improve and manage our Site and enhance our business and services. We and/or Google might use this data to optimise and display advertisements, including those from third-party vendors, on our websites and other websites. Google's use and sharing of information collected by Google Analytics is governed by Google's Terms of Use and Privacy Policy. You can manage cookies through your browser settings. 

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Analytics
 

9. Google Analytics is a service provided by Google that analyses and reports website traffic data. Google uses this data to monitor and track the usage of our Service, and it may also share this information with other Google services. Google may also use this data to personalise the ads in its own advertising network.

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To prevent your activity on our Service from being available to Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on stops the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing visit activity information with Google Analytics.

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For more information on Google's privacy practices, please refer to the Google Privacy & Terms webpage: https://policies.google.com/privacy?hl=en

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Why we collect personal information

10. We collect personal information to effectively provide our services to you and our other customers, including to:
 

• Fulfill your requests for our services.

• Improve and optimise our services, business operations, and user experience.

• Send you important service, support, and administrative messages, reminders, technical updates, security notifications, and information you have requested.

• Send you marketing and promotional materials and other information we think you might find interesting, including information from our business partners. You can opt out of these marketing communications at any time. Our electronic marketing will comply with the Spam Act 2003 (Cth).

• Administer rewards programs, surveys, contests, or other promotional activities or events we or our business partners sponsor or manage.

• Meet our legal obligations, resolve any disputes with our users, and enforce our agreements with third parties.

• Assess your job application.
   

How we collect and hold personal information

11. We will only collect personal information in a lawful and fair manner. Where practical, we will collect personal information directly from you.
 

12. When or as soon as practical after we collect your personal information, we will take reasonable steps to inform you about:

• Our identity and contact details.

• Whether we collected your information from someone else or if you are unaware that we have collected it.

• If the collection of your personal information is required by law.

• The reasons why we are collecting your personal information.

• What might happen if you don't provide some or all of the requested personal information.

• Any third parties to whom we might disclose your personal information.

• Where you can find information in our privacy policy about accessing and correcting your personal information and how to make a complaint about a breach of the APPs.

• Whether we are likely to share your personal information with overseas recipients and which countries they are likely to be in.
   

13. If we receive unsolicited personal information (information we didn't ask for), we will destroy or de-identify it unless we determine that we could have legally collected it under the APPs or if it's part of a Commonwealth record.
 

Sensitive information
 

14. We will only collect sensitive information if you give us your consent and if the information is reasonably necessary for our business functions or activities.
 

15. Sensitive information includes details about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual preferences, criminal record, health information, or genetic information.
 

16. We will only use your sensitive information for:

• The main reason we collected it.

• A secondary reason that is directly related to the main reason.

• With your consent or when required or permitted by law.
   

Use or disclosure of Government related identifiers
 

17. In some cases, we are required to collect government-issued identifiers (like a tax file number). We will not use these as your unique identifier in our systems. We will not use or disclose your government-related identifiers unless legally required.
 

When we will use, process, or disclose personal Information
 

18. We will only use, process, or disclose your personal information for the primary reason it was collected or as permitted by relevant national laws. We may also use and disclose your information to detect, prevent, and investigate fraud, if you have consented, or if required or authorised by law.
 

19. If the reasons we collected your information involve sharing it with a third party, we will take appropriate steps to ensure your personal information is protected.
 

20. We may disclose your personal information for the reasons mentioned above to:

• Our employees and related companies.

• Data processors, including third-party suppliers and service providers (such as those who help us operate our websites and/or business or provide our products and services to you).

• Professional advisors, dealers, and agents.

• Payment system operators (e.g., businesses processing card payments).

• Our current or potential agents, business partners, or affiliates.

• Our sponsors or promoters of any competitions we run through our services.

• Anyone who acquires our assets or business (or part of it).

• Specific third parties you have authorised to receive your information.

• Other entities, including government agencies, regulatory bodies, and law enforcement agencies, as required, authorised, or permitted by law.
   

Where your personal information be held and processed
 

21. We will process your personal information on our servers in Australia and overseas.
 

22. We will share your information with third parties who provide services to us solely for the purpose of delivering those services, including payment gateways, marketing support, and technology support. This may involve sharing your information with third parties located outside of Australia.
 

23. When your personal information is transferred outside Australia, we will take steps to ensure that overseas recipients handle your information in a way that aligns with Australian Privacy Law or other applicable national laws.

Security and retention of personal information

24. We take reasonable measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, and other misuse. However, we cannot guarantee the absolute security of your information.
 

25. We will only use, process, or store your personal information for as long as necessary for the purpose it was collected, including where it relates to our legitimate interests, or for a longer period if you have given consent and haven't withdrawn it. We may also be required to retain personal information for a longer period to comply with legal obligations or by order of an authority.
 

Third parties and information you receive through us

26. Our Site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. We recommend you review the privacy policy of every website you visit.
 

27. If you conduct transactions with others through our platform, we may enable you to obtain their personal information. You acknowledge that in these situations, you are the data controller of that information and should inform the other party about your privacy practices and comply with relevant national laws.
 

28. Using personal information you receive through us for any purpose other than completing the transaction we facilitate is prohibited by this policy.
 

Anonymity and Pseudonymity

29. You have the option to remain anonymous or use a pseudonym when interacting with us about a specific matter, except:

• When we are legally required or authorised by law or a court/tribunal order to deal with individuals who have identified themselves

• When it is impractical for us to interact with individuals who have not identified themselves or who have used a pseudonym.
   

30. However, if you choose not to provide requested personal information, we may not be able to respond to your request or provide the services you are seeking.
 

Your rights and our complaints procedure

31. You have certain rights regarding the personal information we collect and hold about you. You can:

• Know what personal information we have about you and request a copy, which we will provide.

• Ask us to correct any information we hold about you.
   

32. In addition to this privacy policy, we may provide you with further information about specific services or the collection and processing of your personal information upon request.
 

33. If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.
 

34. We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our site. If we decide to change our Privacy Policy, we'll let you know by posting such changes on our website, and, where technically and legally possible, by sending you a notification. We encourage you to check this page regularly for updates, noting the effective date of the latest revision at the bottom.

Maintaining the quality of your personal information

35. It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Contact details

For any questions or notice, please contact us using these details: enquiries@mercuryfp.com.au

 

This Privacy Policy was last updated: 29/04/2025